Customer Service Account Coordinator - True Food
O'Fallon, MO O'Fallon, MO Full-time Full-time $40,000 - $55,000 a year $40,000 - $55,000 a year 20 hours ago 20 hours ago 20 hours ago The Customer Service Account Coordinator shows dedication to teamwork, provides distinctive customer service to our customers and is a support role to our outside sales force.
The job is all inclusive from presale support to post sale support.
Responsibilities Essential Duties and Responsibilities include the following.
Other duties may be a ssigned.
Responsible for handling inbound and outbound phone calls.
Provide product knowledge and inventory availability to customers.
Provide a positive customer experience.
Provide order status and handle order changes for customers including all order management.
Review customer pricing programs to check pricing on purchase orders.
Data entry of orders into JDE and/or Presto system.
Liaison and support to outside sales staff to support customers.
Correspond with the Traffic Department and freight carriers to ensure delivery of products and provide customers shipment tracking.
Enter workorders and special cooler requests to build non-stock equipment for customers.
Handle all return requests from customers.
Manage CRM database for each customer.
Regular and reliable attendance in the office is required.
Qualifications High School diploma or general education degree (GED) required.
College degree with an emphasis in business, customer relations or related customer service experience preferred.
One or more years of related customer service experience within an office environment required.
Possess excellent written and verbal communication skills.
Ability to effectively prioritize, multi-task and execute tasks with daily deadlines in a fast-paced environment.
Applicant must have strong organizational skills, be detail oriented and highly self-motivated.
Ability to work in a team oriented environment with a positive, professional attitude.
Some basic freight and/or shipping knowledge is helpful.
Experience with all Microsoft Office applications.
The hours for this position are 8:
30am - 5:
00pm, Monday through Friday.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.
Apply for this job online Email this job to a friend Share on your newsfeed Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
Hybrid remote Office Work Location:
Hybrid remote in O'Fallon, MO 63366.
Estimated Salary: $20 to $28 per hour based on qualifications.
The job is all inclusive from presale support to post sale support.
Responsibilities Essential Duties and Responsibilities include the following.
Other duties may be a ssigned.
Responsible for handling inbound and outbound phone calls.
Provide product knowledge and inventory availability to customers.
Provide a positive customer experience.
Provide order status and handle order changes for customers including all order management.
Review customer pricing programs to check pricing on purchase orders.
Data entry of orders into JDE and/or Presto system.
Liaison and support to outside sales staff to support customers.
Correspond with the Traffic Department and freight carriers to ensure delivery of products and provide customers shipment tracking.
Enter workorders and special cooler requests to build non-stock equipment for customers.
Handle all return requests from customers.
Manage CRM database for each customer.
Regular and reliable attendance in the office is required.
Qualifications High School diploma or general education degree (GED) required.
College degree with an emphasis in business, customer relations or related customer service experience preferred.
One or more years of related customer service experience within an office environment required.
Possess excellent written and verbal communication skills.
Ability to effectively prioritize, multi-task and execute tasks with daily deadlines in a fast-paced environment.
Applicant must have strong organizational skills, be detail oriented and highly self-motivated.
Ability to work in a team oriented environment with a positive, professional attitude.
Some basic freight and/or shipping knowledge is helpful.
Experience with all Microsoft Office applications.
The hours for this position are 8:
30am - 5:
00pm, Monday through Friday.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.
Apply for this job online Email this job to a friend Share on your newsfeed Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
Hybrid remote Office Work Location:
Hybrid remote in O'Fallon, MO 63366.
Estimated Salary: $20 to $28 per hour based on qualifications.
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