Banking Operations Support / Administrative Assistant
HarveyNash USA HarveyNash USA O'Fallon, MO O'Fallon, MO Full-time Contract Full-time Contract $18 - $25 an hour $18 - $25 an hour 1 hour ago 1 hour ago 1 hour ago Hello, This is k Sreekanth (Sr Recruiter from Harvey Nash), if you are interested in below Job Opportunity, please send updated resume to Sreekanth.
konduru@harveynash.
comand call me at 615-903-9654.
Job Title :
Customer Service Representative/ Operations Support Location :
O'Fallon, Missouri (Main Campus) Duration:
24 Months (Possibility of Extension/Conversion) Pay Rate :
Negotiable Job Description Role Purpose Customer Service Representatives (CSR) are responsible for servicing all queries relating to Client associated programs and services via telephone, fax and/or email.
CSR Agents ensure every cardholder receives the highest quality of service and reach resolution within Client's designated Service Level Agreements (SLAs).
Agents are required to take advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage within the industry.
Key Competencies Required of CSR Agents Consistently deliver outstanding quality customer service to all Client cardholders Displays persistence in pursuing favorable outcomes for customer, providers, and clients.
Ability to problem solve, organize and prioritize solutions for all customers.
Displays initiative in meeting team SLAs and managed expectations.
Demonstrates ability for continuous learning and knowledge sharing.
Shows proper levels of empathy towards customers.
Willingness to provide and receive feedback.
Ability to multi-task and manage multiple priorities without supervision.
Great technical skills Displays professionalism all times.
Adhere to Client policies and procedures.
Required Skills for CSR Agents Language Requirements Fluent in English Excellent verbal and written communication skills Technical Requirements Excellent PC skills including compatibility with Microsoft Office products.
High proficiency in web-based (internet) skills Ability to quickly learn and navigate various customer management platforms.
Ability to troubleshoot with little to no assistance.
General Requirements Call Center experience preferred.
Ability to work in a fast-paced environment.
Ability to work flexible hours and weekends.
Ability to problem solve in real-time.
Ability to understand and capture relevant / important data during customer interactions.
Ability to properly manage escalations to PTS supervisors.
Ability to manage multiple priorities without supervision.
Ability to build effective relationships with customers, providers.
Regards, K Sreekanth Sr Recruiter P:
615-903-9654 E:
Sreekanth.
konduru@harveynash.
com Job Types:
Full-time, Contract Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Professional development assistance Vision insurance Schedule:
8 hour shift Day shift Night shift Overnight shift Ability to commute/relocate:
O'Fallon, MO 63368:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Microsoft Office:
1 year (Preferred) Work Location:
In person Role Purpose.
Estimated Salary: $20 to $28 per hour based on qualifications.
konduru@harveynash.
comand call me at 615-903-9654.
Job Title :
Customer Service Representative/ Operations Support Location :
O'Fallon, Missouri (Main Campus) Duration:
24 Months (Possibility of Extension/Conversion) Pay Rate :
Negotiable Job Description Role Purpose Customer Service Representatives (CSR) are responsible for servicing all queries relating to Client associated programs and services via telephone, fax and/or email.
CSR Agents ensure every cardholder receives the highest quality of service and reach resolution within Client's designated Service Level Agreements (SLAs).
Agents are required to take advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage within the industry.
Key Competencies Required of CSR Agents Consistently deliver outstanding quality customer service to all Client cardholders Displays persistence in pursuing favorable outcomes for customer, providers, and clients.
Ability to problem solve, organize and prioritize solutions for all customers.
Displays initiative in meeting team SLAs and managed expectations.
Demonstrates ability for continuous learning and knowledge sharing.
Shows proper levels of empathy towards customers.
Willingness to provide and receive feedback.
Ability to multi-task and manage multiple priorities without supervision.
Great technical skills Displays professionalism all times.
Adhere to Client policies and procedures.
Required Skills for CSR Agents Language Requirements Fluent in English Excellent verbal and written communication skills Technical Requirements Excellent PC skills including compatibility with Microsoft Office products.
High proficiency in web-based (internet) skills Ability to quickly learn and navigate various customer management platforms.
Ability to troubleshoot with little to no assistance.
General Requirements Call Center experience preferred.
Ability to work in a fast-paced environment.
Ability to work flexible hours and weekends.
Ability to problem solve in real-time.
Ability to understand and capture relevant / important data during customer interactions.
Ability to properly manage escalations to PTS supervisors.
Ability to manage multiple priorities without supervision.
Ability to build effective relationships with customers, providers.
Regards, K Sreekanth Sr Recruiter P:
615-903-9654 E:
Sreekanth.
konduru@harveynash.
com Job Types:
Full-time, Contract Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Professional development assistance Vision insurance Schedule:
8 hour shift Day shift Night shift Overnight shift Ability to commute/relocate:
O'Fallon, MO 63368:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Microsoft Office:
1 year (Preferred) Work Location:
In person Role Purpose.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
