Customer Service Representative
O'Fallon, MO O'Fallon, MO Contract Contract $22 - $23 an hour $22 - $23 an hour 21 hours ago 21 hours ago 21 hours ago Role Purpose Customer Service Representatives (CSR) are responsible for servicing all queries relating to Client associated programs and services via telephone, fax and/or email.
CSR Agents ensure every cardholder receives the highest quality of service and reach resolution within Client's designated Service Level Agreements (SLAs).
Agents are required to take advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage within the industry.
Required Skills for CSR Agents Language Requirements Fluent in English Excellent verbal and written communication skills Technical Requirements Excellent PC skills including compatibility with Microsoft Office products High proficiency in web-based (internet) skills Ability to quickly learn and navigate various customer management platforms Ability to troubleshoot with little to no assistance General Requirements Call Center experience preferred Ability to work in a fast-paced environment Ability to work flexible hours and weekends Ability to problem solve in real-time Job Type:
Contract Pay:
$22.
00 - $23.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Vision insurance Experience level:
1 year Under 1 year Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
O'Fallon, MO 63368:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
CSR Agents ensure every cardholder receives the highest quality of service and reach resolution within Client's designated Service Level Agreements (SLAs).
Agents are required to take advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage within the industry.
Required Skills for CSR Agents Language Requirements Fluent in English Excellent verbal and written communication skills Technical Requirements Excellent PC skills including compatibility with Microsoft Office products High proficiency in web-based (internet) skills Ability to quickly learn and navigate various customer management platforms Ability to troubleshoot with little to no assistance General Requirements Call Center experience preferred Ability to work in a fast-paced environment Ability to work flexible hours and weekends Ability to problem solve in real-time Job Type:
Contract Pay:
$22.
00 - $23.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Vision insurance Experience level:
1 year Under 1 year Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
O'Fallon, MO 63368:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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