Customer Service Phone Representative, Personal Risk Services
Chubb is the world's largest publicly traded property and casualty insurer.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
When you grow, Chubb grows.
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.
We're looking for Customer Service Professional to work either?in?our Whitehouse Station, NJ, Bethlehem, PA, or O'Fallon, MO offices.
This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve! ? You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.
Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.
? Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
? If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk! ? Benefits At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.
Chubb continually seeks to provide a workplace where everyone can be their authentic self.
? Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered:
o Flexible Work Arrangements and Business Casual dress o Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more? o Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.
o Tuition Reimbursement o Adoption assistance and 529 college savings program? o Paid Training and Licensures (for applicable roles) o Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards o Employee Resource Groups that support our diverse and inclusive culture o For more information, check us out at?www.
careers.
chubb.
com/global/en/north-america ? Job
Responsibilities:
o Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage o Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment o Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner o Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller o Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.
) o Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries o Maintain established levels of productivity, service, and quality standards within a fast-paced call center o Works collaboratively with team members, and business partners to provide a quality experience for our agents o Responsible for cross selling coverage to round out accounts o Work overtime as needed o Complete additional tasks and other projects/duties as assigned Recommended Skills Automation Call Centers Customer Service Problem Solving Quality Management Property Management Estimated Salary: $20 to $28 per hour based on qualifications.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
When you grow, Chubb grows.
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.
We're looking for Customer Service Professional to work either?in?our Whitehouse Station, NJ, Bethlehem, PA, or O'Fallon, MO offices.
This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve! ? You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.
Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.
? Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
? If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk! ? Benefits At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.
Chubb continually seeks to provide a workplace where everyone can be their authentic self.
? Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered:
o Flexible Work Arrangements and Business Casual dress o Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more? o Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.
o Tuition Reimbursement o Adoption assistance and 529 college savings program? o Paid Training and Licensures (for applicable roles) o Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards o Employee Resource Groups that support our diverse and inclusive culture o For more information, check us out at?www.
careers.
chubb.
com/global/en/north-america ? Job
Responsibilities:
o Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage o Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment o Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner o Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller o Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.
) o Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries o Maintain established levels of productivity, service, and quality standards within a fast-paced call center o Works collaboratively with team members, and business partners to provide a quality experience for our agents o Responsible for cross selling coverage to round out accounts o Work overtime as needed o Complete additional tasks and other projects/duties as assigned Recommended Skills Automation Call Centers Customer Service Problem Solving Quality Management Property Management Estimated Salary: $20 to $28 per hour based on qualifications.
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