Customer Service Billing Representative
Description - External Small Business Billing Customer Service Rep Chubb is the world's largest publicly traded property and casualty insurer.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Description:
Provide timely customer service to incoming telephone calls in an automated call delivery environment Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries Work effectively in a team environment using professional interpersonal and communication skills Basic knowledge of Small Commercial insurance principles and company products Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards Utilize basic understanding of product & underwriting guidelines Gather, organize, and analyze reports/information to assist Operations department and Underwriter to determine next steps As business priorities change, support other teams and process transactions as needed Complete assignments and other duties as assigned Maintain performance standards within a fast paced environment Recommended Skills Billing Business Processes Communication Customer Service Hardworking And Dedicated Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Description:
Provide timely customer service to incoming telephone calls in an automated call delivery environment Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries Work effectively in a team environment using professional interpersonal and communication skills Basic knowledge of Small Commercial insurance principles and company products Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards Utilize basic understanding of product & underwriting guidelines Gather, organize, and analyze reports/information to assist Operations department and Underwriter to determine next steps As business priorities change, support other teams and process transactions as needed Complete assignments and other duties as assigned Maintain performance standards within a fast paced environment Recommended Skills Billing Business Processes Communication Customer Service Hardworking And Dedicated Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
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