Customer Service Position
3.
6 O'Fallon, MO O'Fallon, MO Full-time Full-time From $37,000 a year From $37,000 a year About us American Family Insurance is a large business in INSURANCE in O'Fallon, MO.
We are professional, customer-centric, fast-paced and our goal is to Serve our customers with the best help and information needed to get them exactly what they need.
.
Our work environment includes:
Modern office setting On-the-job training Safe work environment Customer Service Representative American Family Insurance is a leading global flexible packaging company with comprehensive product offerings.
We are guided in our work by four core values that are the basis for our success:
Integrity, Intensity, Innovation, and Involvement.
We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.
Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions.
Collectively, we are stronger and more responsive, with a broader geographic footprint.
Together, we are American Family Insurance, the trusted leader in global change in the packaging industry.
The ideal candidate will have experience in customer service, be organized and have strong communication skills.
The person will be responsible for answering calls, emails and taking messages from customers.
The person will be the main point of contact for all customer inquiries about our products and services.
The person will also be the point of contact for internal customers as well as external third-party partners.
Core Responsibilities Answer all customer questions about our products and services; Maintain product databases; Maintain a high level of customer satisfaction; Provide information about product features and benefits; Respond to complaints and provide solutions; Resolve customer complaints within our service level agreements; Handle incoming calls and emails; Take messages from customers; Coordinate with colleagues when necessary to provide effective customer service; Additional duties as assigned.
Education & Experience High School Diploma or equivalent required; some college preferred.
A college degree is preferred but not required.
2
years of customer service experience in a high-volume environment.
A factory or distribution center experience is preferred but not required.
Excellent written and verbal communication skills.
Strong phone handling skills and active listening ability.
Job Type:
Full-time Pay:
From $37,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Parental leave Professional development assistance Experience level:
No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 O'Fallon, MO O'Fallon, MO Full-time Full-time From $37,000 a year From $37,000 a year About us American Family Insurance is a large business in INSURANCE in O'Fallon, MO.
We are professional, customer-centric, fast-paced and our goal is to Serve our customers with the best help and information needed to get them exactly what they need.
.
Our work environment includes:
Modern office setting On-the-job training Safe work environment Customer Service Representative American Family Insurance is a leading global flexible packaging company with comprehensive product offerings.
We are guided in our work by four core values that are the basis for our success:
Integrity, Intensity, Innovation, and Involvement.
We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.
Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions.
Collectively, we are stronger and more responsive, with a broader geographic footprint.
Together, we are American Family Insurance, the trusted leader in global change in the packaging industry.
The ideal candidate will have experience in customer service, be organized and have strong communication skills.
The person will be responsible for answering calls, emails and taking messages from customers.
The person will be the main point of contact for all customer inquiries about our products and services.
The person will also be the point of contact for internal customers as well as external third-party partners.
Core Responsibilities Answer all customer questions about our products and services; Maintain product databases; Maintain a high level of customer satisfaction; Provide information about product features and benefits; Respond to complaints and provide solutions; Resolve customer complaints within our service level agreements; Handle incoming calls and emails; Take messages from customers; Coordinate with colleagues when necessary to provide effective customer service; Additional duties as assigned.
Education & Experience High School Diploma or equivalent required; some college preferred.
A college degree is preferred but not required.
2
years of customer service experience in a high-volume environment.
A factory or distribution center experience is preferred but not required.
Excellent written and verbal communication skills.
Strong phone handling skills and active listening ability.
Job Type:
Full-time Pay:
From $37,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Parental leave Professional development assistance Experience level:
No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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