Customer Experience Associate
Phoenix Textile Corporation Phoenix Textile Corporation O'Fallon, MO O'Fallon, MO Full-time Full-time $18 - $20 an hour $18 - $20 an hour 1 day ago 1 day ago 1 day ago About Our Company Since 1983, Phoenix Textile has been working with long-term, acute, and institutional facilities across the country to promote nurturing and healing environments.
We understand the rapidly changing healthcare industry and remain committed to providing our customers with the right solutions to meet their needs.
Our customer-focused approach extends throughout our organization.
From our President, Linda Haberstroh, to our locally based sales professionals, our customers can count on us for information to help them make smart decisions that support the way they work - and their bottom line.
We listen.
We share expert advice.
We offer options to meet specific needs, whether it's a routine linen order, a fully customized apparel program, or a complex interior design project, Phoenix Textile is there to help with the right combination of exceptional products and outstanding service.
About Our Opportunity We are looking for an individual who excels and has previous consistent success in relationship building as well as relationship nurturing.
Our Customer Experience Associate will be the primary contact person for all facets with our customers.
Essential Duties and Responsibilities Communicate with customers by phone concerning orders, contract pricing, returns and replacement orders, shipments and products.
Communicate with customers when necessary to advise of shipment delays and/or information necessary to process orders.
Initiate tracers with carriers.
Assist in monitoring and maintaining Electronic Data Interchange for customers.
Solicit sales of new or additional services when interacting with customers.
Expedite orders in coordination with purchasing department.
Perform other related duties as assigned.
New Account set up and entry.
Order entry from phone, faxed, and emailed orders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We understand the rapidly changing healthcare industry and remain committed to providing our customers with the right solutions to meet their needs.
Our customer-focused approach extends throughout our organization.
From our President, Linda Haberstroh, to our locally based sales professionals, our customers can count on us for information to help them make smart decisions that support the way they work - and their bottom line.
We listen.
We share expert advice.
We offer options to meet specific needs, whether it's a routine linen order, a fully customized apparel program, or a complex interior design project, Phoenix Textile is there to help with the right combination of exceptional products and outstanding service.
About Our Opportunity We are looking for an individual who excels and has previous consistent success in relationship building as well as relationship nurturing.
Our Customer Experience Associate will be the primary contact person for all facets with our customers.
Essential Duties and Responsibilities Communicate with customers by phone concerning orders, contract pricing, returns and replacement orders, shipments and products.
Communicate with customers when necessary to advise of shipment delays and/or information necessary to process orders.
Initiate tracers with carriers.
Assist in monitoring and maintaining Electronic Data Interchange for customers.
Solicit sales of new or additional services when interacting with customers.
Expedite orders in coordination with purchasing department.
Perform other related duties as assigned.
New Account set up and entry.
Order entry from phone, faxed, and emailed orders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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