Security Analyst Information Security

Company Name:
Supreme Staffing Services, Inc.
The successful candidate will provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).
-Serve as focal point for customer issues, concerns and requests for enhancements
-Capture detailed and accurate information about issues, concerns, and enhancements
-Collaborate with others in support of products, processes and problem resolution
-Simulate or recreate user issues to resolve operating difficulties
-Requires general supervision; decisions and actions are based on established procedures and assigned tasks
-BS degree or combination of education and equivalent work experience with emphasis in business, finance or information technology
Knowledge / Experience:
-1 year of customer service experience
-1 year of business/process analyst experience
Skills/ Abilities:
-Good Interpersonal skills
-Solid computer skills (Microsoft Office with emphasis on Excel)
-Effective written and verbal communication skills
-Ability to organize and prioritize tasks based on current business need
PM experience is nice to have .
Specifically Saturday night 10pm to 4am.
ITIL certification is a plus
Work schedule must be flexible for weekend night work as needed

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