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Tech Support

$20/hr
Globally partnering with our Customers to deliver world class technical support for infrastructures and applications, enabling growth, diversification and new business generation.
o Provide 24x7x365 technical operations support for global infrastructure; with focus on minimizing impact to Customers and internal users.
o Monitor the infrastructure, and be a key stakeholder in Incident and Change Management processes.
o Regularly perform data analysis to determine performance and identify areas of improvement.
o Have you worked in a control center environment?
o Do you like to triage and drive events to resolution?
o Do you like to interact with Customers, vendors, and support teams on a global scale?
Role
o Execute Incident, Change, and Problem Management processes.
o Perform effective vendor management techniques to ensure forward-progress managed Incidents.
o Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
o Conduct quarterly Release and patch rollout for European authorization system
o Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
All about You
o Associate's Degree or equivalent work experience
o Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
o Demonstrates the ability to function in 1 of the following disciplines:
UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network)
o Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
o Effective problem and troubleshooting skills.
o Effective written and verbal communication skills.
o Effective organization skills.

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